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Across 4. a group of people with complimentary skills that work together to complete a common goal is also known as a ______ 5. an essential planning tool to ensure you know what you are doing each day 6. the end or desired result an organisation wants to achieve 9. A _________ plan is one of the most important documents as it outlines what an organisation and how the organisation is going to achieve 10. a common workplace policy that applies to all work environments would be about this topic (abbreviation) 12. the position or job description provided by the organisation describes the necessary ____________ required to perform the job effectively 13. as well as organising your time you must organise your ______ area 15. a necessary skill where you bargain and use tactics with others, preferably to result in a win-win situation 17. something that must be done immediately is ________ 19. the amount of time you have or that it will take to complete a task 20. It is important to have a clear idea of what and ______ tasks must be done 21. this statement outlines the organisations overall purposeand is often found in the reception area or where it can be seen 22. the steps used to fulfill a policy statement 23. one of the reasons you are empoyed by an organisation is to help it achieve its goals, its ________ and its plans.

Down 1. Key Performance Indicators amy also be referred to as ________ 2. it is useful to plan one of these to identify how you will spend each day working toward your as well asyour team and organisations goal 3. personal organisation software such as an ____________ task manager allows you to record and keep track of your tasks 4. a way to work smarter, not harder is by using instruments of this kind 7. ____________ your tasks means looking at the task given and assigning a priority level to it 8. a way to contact a group of people within seconds 11. an acronym or word often used to make sure a goal is possible is often called _ _ _ _ _ 14. these are used to measure the progress towards set goals or strategies/ objectives (abbreviation) 16. are the steps you will take to achieve a set goal 18. the due date or end date a task must be completed by 22. a statement of how you are to behave