Cloud computing		In a computer context, tricking a user into sharing information that can then be used to access systems.
Social networks		Plan of action for accomplishing an organization’s overall and long-range goals.
Artificial intelligence (AI)		Quantifiable measures of performance used to gauge progress toward strategic objectives or agreed standards of performance.
Software as a service (SaaS)		Scanning process that searches for environmental forces in political, economic, social, technological, legal, and environmental categories.
Hacking		Process for understanding how seemingly independent units within a larger entity interact with and influence one another.
Encryption		Performance management tool that depicts an organization’s overall performance, as measured against goals, lagging indicators, and leading indicators.
Enterprise resource planning (ERP)		Type of metric describing an activity that can change future performance and predict success in the achievement of strategic goals.
Information system (IS)		Business management software, usually a suite of integrated applications, that a company can use to collect, store, manage, and interpret data from many business activities.
Human resource information system (HRIS)		Act of deliberately accessing computer data without permission.
Social engineering		Information technology framework and tools for gathering, storing, maintaining, retrieving, revising, and reporting HR data.
Strategic management		Type of metric describing an activity or change in performance that has already occurred.
Key performance indicators (KPIs)		System of actions that leaders take to drive an organization toward its goals and objectives.
SWOT analysis		Method for assessment of an organization’s strategic capabilities through use of the environmental scanning process, by which internal and external factors affecting achievement of organizational goals are identified and considered.
Systems thinking		Style of computing in which scalable IT-enabled capabilities are delivered as a service using Internet technologies.
Organizational values		State in which an organization’s strategy is consistent with its external opportunities and circumstances and its internal structure, resources, and capabilities.
Mission statement		Description of what an organization hopes to attain and accomplish in the future, which guides it toward that defined direction.
Benchmarking		Way to collect, organize, store, analyze, and share data.
Strategy		Process by which an organization identifies performance gaps and sets goals for performance improvement by comparing its data, performance levels, and/or processes against those of other organizations.
Value drivers		Online clustering of individuals in groups with common or shared interests.
Environmental scanning		Process of setting goals and designing a path toward a competitive position.
Leading indicator		Beliefs and principles defined by an organization to direct and govern its employees’ behavior.
Lagging indicator		Process that involves a systematic survey and interpretation of relevant data to identify external opportunities and threats and to assess how these factors affect the organization currently and how they are likely to affect the organization in the future.
PESTLE analysis		Software that is owned, delivered, and managed remotely and delivered over the Internet to contracted customers on a pay-for-use basis or as a subscription based on use metrics.
Balanced scorecard		Conversion of data into a format that protects or hides its natural presentation or intended meaning.
Strategic planning		Actions, processes, or results that are needed to deliver a desired value.
Strategic fit		Concise outline of an organization’s strategy, specifying the activities the organization intends to pursue and the course its management has charted for the future.
Vision statement		Ability of a computer to imitate human thought and behavior.