1. Quality System		___ A system that aims to achieve or improve quality by organising every process to get the product 'right first time' and prevent mistakes ever happening
2. Quality Control		___ A policy of implementing small, incremental changes in order to achieve better quality and/or greater efficiency
3. Quality Assurance		___ A system that uses inspection to find faults in goods or services being provided.
4. Kaizen		___ The approach used by an organisation to achieve quality; usually quality control or quality assurance.