Across 1. Indicating accord with the client 3. Refusing to consider or showing contempt for the client's ideas or behaviors 6. Repeating the main idea expressed 8. Concentrating on a single point 9. Demanding proof from the client 14. Asking the client to appraise the quality of their experiences (2 Words) 15. Denouncing the client's behavior or ideas 17. Making oneself available (2 Words) 21. Refusing to admit that a problem exists (2 Words) 22. Making available the facts that the client needs (2 Words) 27. Asking that similarities and differences be noted (2 Words) 28. Allowing the client to take the initiative in introducing the topic (2 Words) 29. Offering for consideration that which is real (2 Words) 30. Expressing uncertainty about the reality of the client's perceptions (2 Words) 31. Persistent questioning of the client 32. Giving encouragement to continue (2 Words)

Down 1. Telling the client what to do 2. Directing client actions/thoughts/feelings back to the client 4. Offering to share/strive/work with the client for his/her benefit (2 Words) 5. Indicating reception 7. Searching for mutual understanding (2 Words) 10. Verbalizing what the nurse perceives (2 Words) 11. Appraising the client's degree of insight 12. Delving further into a subject or an idea 13. Sanctioning the client's behavior or ideas (2 Words) 16. Seeking to make clear that which is not meaningful or that which is vague (2 Words) 18. Organizing and summing up that which has gone before 19. Absence of verbal communication 20. Acknowledging and indicating awareness (2 Words) 23. Telling the client the meaning of his/her experiences 24. Indicating there is no reason for anxiety or other feelings of discomfort 25. Opposing the client's ideas 26. Attempting to protect someone or something from verbal attack