1							2
						3
				4
		5
											6
							7
	8
						9
					10				11									12
13														14
									15

Across 3. Partial Refund 8. First thing we should do when interactiving with CST 9. When a CST cannot ship an item to us, this is an option 11. CST wants money back 13. Something we create for a CST to send back an item 15. Department that handles any and all requests for money

Down 1. Something we always want to practice 2. When we need the assisstance of another department 4. A way to inform the CST for future refrence 5. What we put after each interaction with a CST 6. Where we can access the CSTs account on the back end 7. A way a CST can receive refund when card used is longer active 10. Program we use to create incidents, dispo, etc. 12. Something to look for in a CSTs account in their comments area 13. CST wants to send an item back 14. Something to improve CST experience