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Across 1. device such as a graphics card, RAM, or keyboard 3. the gap between those with and without access to technology 6. process of making a digital dossier 8. an electronic collection of information and habits of an individual 10. the combination of social, economic, and physical factors a business operates in 18. process in which customized products are made in large quantities 19. an IS that allows businesses to conduct transaction on the internet 20. a process where an organizations inputs become more valuable outputs

Down 2. a group of structured data held in a computer 4. business strategy that uses IT to create new business models 5. activities that do not add value to a product or service, but support a primary activity 7. a collection of activities that create a product or service for its consumers 9. product or service feature expected by customers to be able to compete 11. a connection system that allows computers to share resources 12. a user that is knowledgeable about IT 13. organizations providing custom products or services 14. the integration of IT into many different facets of life 15. gives individuals rights to recover the damages done by others 16. data that has been organized to have meaning and purpose 17. program that enables hardware to process data