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Across 1. Electronic junk mail 4. The use of electronic equipment to generate, process, store and distribute information 6. A crime that uses information and communication technologies 9. Computer Assisted Manufacturing 11. One of the three key elements of digital technologies, consists of programs and applications. 15. The theory that most products go through distinctive stages 17. A global network that connects computers globally 18. Using the internet to sell to consumers or carry out transactions 19. a visual image that will help a product stand out from competitors

Down 2. Communicating with the media using good news stories to create favourable publicity for a product 3. A business meeting held over the internet with webcams 5. When a robot replaces a human to perform their job more efficently 7. people working from home but being linked to an office by the internet 8. Shops at the end of the traditional Chain of Distribution 9. Storing and accessing data over the internet instead of on a hard drive 10. Identifying consumer needs and producing the right products and services 12. Communicating with consumers so as to attract them to buying a product or service 13. Informing, persuading or reminding consumers about a product or service 14. The link between producers and retailers 16. designing products with the aid of computer programs