Across 4. info about reactions to a product 7. personal attributes that help us to succeed in life (2 Words) 8. unfair preference for dislike of something 10. able to identify with and understand somebody else’s feelings or problems 13. relationship between a result and it’s cause 15. to make something or somebody different 16. feeling of failure to meet a standard of quality (2 Words) 17. modifiable to suit different conditions or purposes 18. able to be trusted to accomplish something 19. unfair treatment of a person 20. natural tendency to do something well and especially to further develop

Down 1. able to change according to circumstances 2. opinion or general feeling about something 3. tendency to expect or accept failure too readily (2 Words) 5. skills 6. succeeded 9. happening throughout the whole world (2 Words) 11. study of how people relate to each other in groups (2 Words) 12. adhering to high moral principles or standards 14. assertion of support or agreement