Across 8. Receive something desirable in return for doing something correctly (2 Words) 11. Not limited to one skill area, job or task; useful in any work situation (communication, organizational skills, problem-solving, decision-making, etc.) (2 Words) 15. Tendency to expect or accept failure too readily (2 Words) 16. Something that encourages an activity or process to begin, increase or develop 17. Assertion of support or agreement 18. Involving relationships between people 19. Info about reactions to a product, task performance, etc., as a basis for improvement 20. Manner in which one gains knowledge or skill through education (2 Words)

Down 1. Unfavorable opinion based on incomplete knowledge, irrational feelings or stereotypes 2. Able to identify with and understand somebody else’s feelings or problems 3. Personal attributes that help us to succeed in life, like self-awareness, empathy, self-confidence, self-control (2 Words) 4. Happening throughout the whole world (2 Words) 5. Assessment of likes and dislikes (2 Words) 6. Your complete unique personality, especially recognized as your own 7. Adhering to high moral principles or standards 9. Unable to exist without each other 10. Awareness of your own personality, skills, and traits 12. Feeling of failure to meet a standard of quality, ability, or achievement (2 Words) 13. Natural tendency to do something well and especially able further develop 14. Study of how people relate to each other in groups (2 Words)