Across 5. Unfair preference for or dislike of something 6. Adhering to high moral principles or standards 7. Skills you have 9. Natural tendency to do something well and especially able to further develop 11. Ability to guide, direct, or influence people 12. Being accountable to someone for something you’re tasked with or expected to do 13. Info about reactions to a product, task performance, etc., as a basis for improvement 16. Opinion or general feeling about something 17. Something you succeeded in doing, usually with effort 18. Able to understand or share someone’s feelings 19. Feeling of devotion, duty, or attachment to somebody or something

Down 1. To make something or somebody different 2. Natural ability for being good at a particular activity like basketball, problem-solving, etc. 3. Unfavorable opinion based on incomplete knowledge 4. The way something or someone functions 7. Assertion of support or agreement 8. Basics necessary to survival 10. Modifiable to suit different conditions or purposes 14. Able to identify with and understand somebody else’s feelings or problems 15. Admiration for someone else