Across 4. Modifiable to suit different conditions or purposes 5. Relationship between a result and it’s cause 6. Ability to guide, direct, or influence people 10. Able to be trusted to accomplish something 14. Opinion or general feeling about something 15. Valuable or useful ability, asset or quality 16. Skills you’ve developed 17. Feeling of devotion, duty, or attachment to somebody or something 18. Able to identify with and understand somebody else’s feelings or problems 19. To make something or somebody different

Down 1. Info about reactions to a product, task performance, etc., as a basis for improvement 2. To form a mental image of something 3. Unfair preference for or dislike of something 4. Something you succeeded in doing, usually with effort 7. Showing mental, emotional, or physical characteristics of an adult (2 Words) 8. Feeling of admiration and defense toward someone 9. Able to change according to circumstances 11. Adhering to high moral principles or standards 12. Basic necessary to survival 13. Ability to do something well, usually because of training or experience