1						2
			3		4				5		6
		7
8						9
10
			11
										12

Across 7. ............... chart, showing job roles and who reports to whom in a business 10. Passing down authority to more junior staff 11. A range of activities giving employees job related skills and knowledge 12. ....... of control, the number of employees reporting directly to a manager

Down 1. Extent to which customers' needs are met 2. Employees working in all areas of the business can take decisions 3. Process of finding and appointing new employees 4. Annual pay, divided into 12 and paid monthly 5. Taking one or more levels of hierarchy from an business's structure 6. What influences employees to behave in certain ways, wanting to do something 8. Training given when someone first starts their new job 9. The power to control others' work and make decisions