Across 8. To make something pr somebody different 11. Personal attributes that help us to succeed in life , like self-awareness, empathy, self-confidence, self control (2 Words) 16. Unfair preference for or dislike of something 17. Oversimplified image 18. Able to identify with and understand somebody else's feelings or problems 19. Info about reactions to a product, task performance, etc., as a basis for improvement 20. Relationship between a result and it's cause

Down 1. Happening throughout the whole world (2 Words) 2. Able to change 3. Unfair treatment of a person or group,usually due to prejudice (racial, ethnic, age, religious, or gender-related) 4. Study of how people relate to each other in groups (2 Words) 5. Modifiable to suit different conditions or purposes 6. Something you succeed in doing, usually with effort 7. Feeling of failure to meet a standard of quality, ability, or achievement (2 Words) 9. Able to be trusted to accomplish something 10. Tenancy to expect or accept failure too readily (2 Words) 12. Assertion of support or agreement 13. Natural tendency to do something well and especially able to further develop 14. Opinion or general feeling about something 15. Skills you've developed