Across 4. study of how people relate to each other in groups (2 Words) 7. skills you've developed 10. feeling of failure to meet a standard of quality, ability or achiement (2 Words) 12. unfair preference for or dislike of something 14. unable to exist without each other 15. something you succeed in doing,usually with effort 16. to make something or somebody different 17. info about reactions to a product task performance, etc as a basis for improvement 18. able to identify with and understand somebody else's feelings or problems

Down 1. happening throughout the whole world (2 Words) 2. assessment of likes and dislikes (2 Words) 3. able to change according to circumstances 5. Tendency to expert or accept failure too readily (2 Words) 6. opinion or general feeling about something 7. natural tendency to do something 8. modifiable to suit different conditions or purposes 9. Assertion of support or agreeement 11. relationship between a result and its cause 13. adhering to high moral principles or standards