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Across 5. 46 Million of these are eaten on Thanksgiving each year 8. Superhero who is known as the god of thunder 9. This is the water that we deliver that comes in glass bottles. (2 Words) 11. Department to send calls when customers want to quit 14. @dsservices.com. The email a customer would sent their paperwork if they want their account to reflect tax exempt status. 16. LKR is the abbreviation for this word 17. One of the miderals that isadded back into our purified water to improve the taste (2 Words) 18. Who said "One small step for a man, one giant leap for mankind" ? (2 Words) 19. This component of quality is when you recap to the customer everything you did or talked about on the call/for the account

Down 1. The type of cooler that is currently offered as a bundle along with 2 boxes of coffee per month 2. Martin Luther King's birthdate (2 Words) 3. This status alerts you to a customer that is no longer receiving service and had a balance of less than $50.00 that our collections team determined did not need to go to an outside collection agency. (2 Words) 4. Oracle Task to submit if a customer wants a refund onto their Credit Card (2 Words) 6. This yellow fellow lives in a pineapple under the sea (2 Words) 7. Abbreviation for 'Not Home' 8. Department that is only open from 9:00am - 9:00pm 10. This is the phone number you would give if someone is calling to talk to Human Resources for Proof of Employment (Note: NUMBERS ONLY) 12. Water brand that is meant for babies 13. Storm and Aquacafe coolers are this type (2 Words) 15. One of the only 3 branches that has Bulk Water available for customers