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Across 1. always thinking of the things you can do to make people happy or comfortable 4. always thinking of what other people need or want 5. being honest and true 8. a feeling of being grateful for something someone has done 10. being kind to people and forgiving them rather than punishing them 11. hard-working 12. a polite expression of desire for someone's welfare 13. willing to give money, spend time etc in order to help people

Down 2. sympathetic and kind about other people's problems 3. someone who works in a office typing letters, keeping records, answering phone calls, arranging meetings etc 6. very thin 7. the feeling of being sorry for someone who is in a bad situation 9. someone you work with