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Across 4. An electronic trading floor that provides companies with intergated links to their customers and suppliers 5. The condition that exist when one party had confidence in an exchanges partner's reliability and integrity 9. A situation where the purchaser wants some change in the original good or service 11. A network of interlocking corporate affiliates 12. Consumable items that do not become part of the final product 13. The demand for two or more items used together in a final product 14. The marketing of goods and services to individuals and organizations for purposes other than personal consumption 15. A cooperative agreement between business firms 18. Goods, such as portable tools and office equipment, that are less expensive and shorter lived than major equipment 20. A situation requiring the purchase of a product for the first time 21. The elimination of intermediates such as wholesalers or distributors from a marketing channel 22. Unprocessed extractive or agricultural products, such as mineral ore, timber, wheat, corn, fruits, vegetables, and fish

Down 1. The use of internet to facilitate the exchange of goods, services, and information between organizations 2. The demand for business products 3. Capital goods such as a large or expensive machines, mainframe computers, blast furnaces, generations, airplanes, and buildings 6. Expense items that do not become part of a final product 7. Products used directly in manufacturing other products 8. A measure of a websites effectiveness; calculated by multiplying the frequency of visits times the duration of a visit times the number of pages viewed during each visit 10. A situation in which the purchaser reorders the same goods or services without looking for new information or investigating other suppliers 16. All those persons in an organization who become involved in the purchase decision 17. either finished items ready for assembly for products that need very little processing before becoming part of some other product 19. The practice of business purchasers choosing to buy from their own customers