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Across 2. computer programs specifically designed to help groups collaborate and make more effective decisions 3. a type of power that stems from the ability to threaten or harm others 6. a type of power that comes from an individual's role or title 10. a type of leader who attends to members' emotional needs; this is helpful when members are frustrated or discouraged 14. a type of power that is derived from the ability to bestow rewards 15. taking an informal vote on a decision 16. the ability to influence others' behaviors and thoughts toward a productive end

Down 1. a type of leader who sets challenging goals and has high expectations; this is useful when members are motivated to excel 4. a type of power that stems from the respect and affection that followers have for that leader 5. a type of force that shapes a group's decisions based on members' thoughts, beliefs, and emotions 7. a type of power that comes from the information or knowledge an individual possesses 8. a type of leader who gives specific instructions; this is a good choice when members are unsure of expectations 9. a type of force that shapes a group's decisions based on members' personal motives, goals, attitudes, and values 10. a type of force that shapes a group's decisions based on group standards for behavior that influence decision making 11. a type of leader who views members as equals, inviting collaboration; this is effective when members are competent 12. behaviors such as harsh criticism, name-calling, gossip, slander, personal attacks, or threats 13. a plan of things to be done