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Across 2. Actions linked in sequence 4. Objectives of a enterprise 5. To create new ways of doing and thinking 8. The skill to work with people 10. An organisation operating according to economic principles 11. The art of getting things done through people 12. The way an organisation is divided into functions, tasks, authority and responsibilities 13. The skill to use utensils or equipment with competence 14. It defines the limits and guidelines for a decision maker

Down 1. Appointment of the most suitable staff in the most suitable position 3. The transmission of messages that is understood by all parties 4. The direction of employees to execute their task properly 6. The way in which food and services are presented 7. The skill to visualize matters in relationship to the whole 9. Capital and people used to achieve goals in a business