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Across 5. This is the most important single new certainty. (NO Spaces) 6. The man who built General Motors into the world's largest manufacturing company. (Last Name) 8. Knowledge-worker _______ is the biggest of the 21st-century management challenges. 11. One set of assumptions underlies the________ of management includes the following: Technologies, markets and end-uses are given; Management’s scope is legally defined; Management is internally focused; The economy as defined by national boundaries is the “ecology” of enterprise and management 14. Everything improved or new needs therefore first to be tested on a small scale, that is, it needs to be _______. 15. Knowledge workers that do both knowledge work and manual work.

Down 1. The first man to work as a manual worker and then to study manual work. (Last Name) 2. When resources need to be freed from previous commitments. 3. Every organization operates on a set of assumptions also know as a _________. (NO Spaces) 4. The only way to find out a worker's strengths. 7. There are ___ major factors that determine knowledge-worker productivitiy 9. One set of assumptions underlies the ________ of management include the following: Management is Business Management; There is one right organization structure; There is one right way to manage people 10. ________ is the test of the Theory of the Business 12. The last policy for the change leader to build into the enterprise is a systematic policy of __________, that is , a policy to create change. 13. The second thing to know about how one performs is to know how one ______.